Refund policy

1. You have a persistent technical issue with our program or Effect Set, and our Support Team hasn’t been able to resolve it within 30 calendar days. If you have encountered a technical problem with the program, with the installation and/or use of the purchased Effect Set with a compatible program, contact our Support Team. Please provide a detailed description, screenshots of the issue, and any additionally requested information. If the Support Team does not solve your problem within 30 calendar days, you may request a refund. Please note: if you don’t provide the information needed, we won’t be able to make the refund.
2. You have accidentally purchased the same program or Effect Set twice within 14 calendar days. If two orders for the same program or Effect Set are placed within 14 calendar days of each other, one of the orders can be fully refunded. In this case, please contact us and provide your order numbers or transaction information for both orders.
3. Your subscription has been renewed by mistake. If you didn’t plan to renew your subscription but did not cancel it in time, you may request a refund of the overpayment within 3 calendar days of the renewal. Please note that only the last month of a subscription can be refunded. For an annual subscription, you can get your payment back for the upcoming year.
4. You have experienced activation problems that were not solved within 24 hours. If you encountered a problem with program activation and our Support Team was unable to get back to you within 24 hours of your help request, you can request a refund. Please provide us with a screenshot of the issue.
5. You have purchased an Effect Set, but you do not have any compatible Movavi programs. If you purchased an Effect Set and none of your Movavi programs supports it, you may request a refund within 30 calendar days of purchase. Please note that you should not have activated this set.
6. We have decided to terminate the provision of the program or we had to terminate the license agreement, and we cannot let you complete the prepaid subscription period for technical or organizational reasons. In this case, you will be notified of the termination date of the program, and we will refund you the cost of the subscription for the unused period.

Here’s a summary table you can use to check which refund conditions can be applied in your case.

Your satisfaction with Movavi software is our primary goal. If you experience technical or other problems that cannot be solved, you can contact our Support Team by clicking Contact Our Support Team below and filling out the contact form. Our Support Team will contact you within 3 working days (24 hours for activation issues). You will need to provide information about your issue as described above: screenshots, order numbers, etc.

If your country’s laws have other rules regarding refunds, please let us know. We will check out the details and make any appropriate refund if you are eligible to receive a refund in accordance with the applicable law.